At New EduVision, we provide digital educational guides focused on visual interior design, interior concept presentation, mood board creation, room layout presentation, materials and finishes, portfolio preparation, and project storytelling. Our services are created to help learners develop structured knowledge, improve their visual presentation skills, and understand how interior design ideas can be organized into clear, professional learning materials.

Because our products are delivered in a digital format, this Refund and Returns Policy explains how purchases, access, cancellations, refunds, and returns are handled. By purchasing any guide, learning material, or digital educational service from New EduVision, you agree to the terms described below.

Our educational products may include downloadable guides, PDF materials, digital learning resources, presentation examples, templates, structured explanations, visual references, checklists, and other online educational content. These materials are provided for personal learning, creative development, and educational use. They are not physical products and do not require shipping or physical return.

Digital Product Delivery

All New EduVision services are delivered digitally. After completing a purchase, the customer may receive access through email, download link, account access, private page, or another digital delivery method provided at the time of purchase.

Please make sure that the email address entered during checkout is correct. New EduVision is not responsible for delivery issues caused by incorrect contact information provided by the customer. If you do not receive your digital guide or access details after purchase, please contact us so we can review the order and resend the access information if necessary.

Since our products are digital, they are considered delivered once the file, link, access page, or learning material has been made available to the customer.

No Physical Returns

New EduVision does not sell physical goods. Therefore, there are no physical items to return. Digital guides, downloadable files, online learning materials, and educational resources cannot be returned in the same way as physical products.

Once a digital product has been accessed, downloaded, opened, or delivered, it cannot be physically returned. For this reason, refund eligibility is limited and reviewed according to the conditions described in this policy.

Refund Eligibility

Because digital educational materials can be accessed immediately after purchase, refunds are generally not provided once the product has been delivered or accessed. However, we understand that certain situations may require individual review.

A refund may be considered in the following cases:

• The customer purchased the same digital guide more than once by mistake.
• The customer was charged incorrectly due to a technical or payment processing error.
• The purchased digital product was not delivered, and New EduVision was unable to provide access after being contacted.
• The delivered file or access link does not work, and the issue cannot be resolved by our support team.
• The customer received the wrong digital guide or incorrect access by mistake.

Refund requests are reviewed individually. Approval is not automatic and depends on the details of the situation, product access status, and the nature of the issue.

Non-Refundable Cases

Refunds are usually not available in the following cases:

• The customer changed their mind after purchasing.
• The customer no longer wants or needs the guide.
• The customer purchased the wrong guide by mistake but already accessed or downloaded the material.
• The customer expected personalized consulting, custom design work, or direct project execution when the purchased product was a digital educational guide.
• The customer did not read the product description before purchase.
• The customer does not have enough time to study the material.
• The customer’s device, software, or internet connection prevents access to the content, unless the issue is caused by our delivery system.
• The customer is dissatisfied because the material does not guarantee a specific personal, academic, creative, professional, or financial result.
• The customer has already downloaded, copied, saved, shared, or used the digital material.
• The purchase was made during a sale, promotion, discount campaign, or special offer, unless otherwise required by applicable law.

Our guides are educational resources. They are designed to provide structure, explanations, examples, and learning direction. They do not guarantee that every learner will achieve the same outcome, design ability, client result, portfolio quality, business success, or professional opportunity.

Educational Nature of Our Services

New EduVision provides learning materials, not guaranteed results. Our guides are created to support education in areas such as interior concept presentation, portfolio preparation, mood board structure, room layout explanation, material selection presentation, and project storytelling.

The effectiveness of any educational guide depends on how the learner studies, practices, applies the information, and develops their own creative skills over time. For this reason, we cannot provide refunds based only on personal interpretation, learning speed, taste preferences, or different expectations after accessing the material.

We encourage customers to carefully review the product title, description, format, included materials, and learning purpose before completing a purchase.

Access Problems and Technical Issues

If you experience a technical issue with a digital guide, download link, file, or access page, please contact us before requesting a refund. In many cases, access problems can be resolved by resending the link, updating access details, providing an alternative file format, or checking the order information.

Please include your order number, purchase email, product name, and a clear description of the issue. Screenshots may help us understand the problem faster.

If the issue is caused by New EduVision and we are unable to provide access to the purchased material after reasonable attempts, a refund may be considered.

Duplicate Purchases

If you accidentally purchased the same guide more than once, please contact us as soon as possible. Duplicate purchases may be eligible for a refund if the request is made within a reasonable time and our records confirm that the same customer purchased the same product more than once.

We may refuse a refund if the duplicate order has been used to access, share, or distribute additional copies of the material.

Incorrect Product Delivery

If you received the wrong digital guide or incorrect access details, please contact us with your order information. We will review the issue and provide the correct material if the mistake was made on our side.

In most cases, the solution will be replacement access to the correct product rather than a refund. If we cannot provide the correct guide, a refund may be considered.

Cancellation Policy

Because New EduVision products are digital and may be delivered automatically after purchase, cancellations are only possible before the product has been delivered, accessed, downloaded, or made available.

If your order has already been processed and the digital material has been sent or made accessible, cancellation may no longer be available.

For any cancellation request, please contact us as quickly as possible after placing the order.

How to Request a Refund

To request a refund, please contact New EduVision with the following information:

• Full name used for the purchase.
• Email address used during checkout.
• Order number or payment confirmation.
• Name of the purchased guide.
• Clear explanation of the issue.
• Screenshots or supporting details, if relevant.

Refund requests must be submitted within a reasonable period after purchase. Requests made long after the order date may be declined, especially if the product has already been accessed, downloaded, or used.

After receiving your request, we will review the order details and respond with a decision or request additional information if needed.

Refund Processing

If a refund is approved, it will usually be issued to the original payment method used during purchase. Processing times may vary depending on the payment provider, bank, card issuer, or platform used to complete the transaction.

New EduVision is not responsible for delays caused by banks, payment processors, or third-party platforms after the refund has been submitted.

Any transaction fees, currency conversion differences, or banking charges may not be refundable, depending on the payment provider’s terms.

Chargebacks and Payment Disputes

We encourage customers to contact us before opening a chargeback or payment dispute. Most delivery, access, or order issues can be reviewed and resolved directly.

If a chargeback or payment dispute is opened before contacting us, access to the purchased digital material may be paused while the payment provider reviews the case. New EduVision reserves the right to provide order records, delivery confirmation, access logs, and communication history to the payment provider when responding to a dispute.

Unauthorized Sharing and Misuse

All New EduVision digital guides and educational materials are provided for the purchaser’s personal learning use only. Customers are not allowed to copy, resell, redistribute, upload, share, publish, or provide access to the materials to others without permission.

Refunds will not be granted if we believe the customer has accessed, downloaded, copied, distributed, or misused the material before requesting a refund.

Unauthorized use of our content may result in access removal and further action if necessary.

Product Descriptions and Customer Responsibility

We do our best to describe each guide clearly, including its topic, purpose, format, and educational focus. Customers are responsible for reviewing the product information before purchasing.

If you are unsure whether a guide is suitable for your learning goals, we recommend contacting us before completing the purchase. Once the digital product is delivered, refund options may be limited.

Changes to This Policy

New EduVision may update this Refund and Returns Policy from time to time to reflect changes in our services, products, payment processes, or legal requirements. The updated version will be posted on this page with the latest effective date.

By continuing to use our website and purchasing our digital educational guides, you agree to the current version of this policy.

Contact Us

If you have questions about this Refund and Returns Policy, your order, access to a guide, or a refund request, please contact us through the contact form on our website.

We will review your message and do our best to provide a clear and fair response.